Pacifik provides a cloud-based digital commerce and business management platform designed to help businesses launch, manage, and grow their operations online.
- The Platform Subscription is charged to maintain and continuously operate the technical infrastructure, applications, cloud systems, and platform ecosystem required for the business to function smoothly.
- The subscription is not a one-time software purchase or source-code ownership transfer.
The Pacifik Platform Subscription covers the continuous usage and maintenance of the platform infrastructure, including:
- Customer Mobile Application Access
- Merchant/Admin Panel Access
- Cloud Hosting & Server Infrastructure
- Technical Maintenance
- Platform Security Monitoring
- Performance Optimization
- Core Platform Updates
- Order & Product Management System
- Push Notification Infrastructure
- Payment Integration Support
- Database Management
- Backup & Stability Maintenance
Active subscription plans include:
- Access to the Pacifik Platform
- Existing Core Platform Features
- Basic Technical Support
- Platform Stability Maintenance
- Bug Fixes Related to Existing Features
- Security & Maintenance Updates
- Hosting & Infrastructure Support
Pacifik will provide fixes for technical bugs related to existing platform features and workflows.
- Included Bug Fixes: Application crashes, existing payment flow issues, product loading issues, technical stability problems, or existing feature malfunction.
- Excluded from Bug Fixes: New business logic, workflow modifications, UI redesign requests, additional integrations, custom operational requirements, or new feature requests.
Requests involving new feature development, operational workflow changes, additional modules, UI/UX redesign, custom reports, advanced integrations, or business-specific modifications will be handled separately under quotation-based development services. Such requests are not covered under the standard platform subscription.
The Platform Subscription does not include manpower-based operational services. These services are available separately under Pacifik Operational and Growth Service Packages:
- Product Uploading & Catalog Preparation
- Banner & Category Image Designing
- Play Store Publishing & Marketing Services
- Meta Ads Management & WhatsApp Campaigns
- Dedicated Agent Support & Manual Data Entry
The platform subscription must remain active for continuous access to Customer Applications, Merchant/Admin Panels, Cloud Infrastructure, Platform Services, and Technical Maintenance. If the subscription expires or remains unpaid:
- Platform services may be limited or suspended.
- Technical support may be paused.
- Operational services may be discontinued until renewal.
Pacifik operates as a SaaS (Software as a Service) platform. The subscription provides access to use the platform and services during the active subscription period. The source code, platform infrastructure, technical architecture, and proprietary systems remain the property of Pacifik unless otherwise agreed through a separate written agreement.
Pacifik provides a technology platform and optional business support services. Business growth, customer acquisition, marketing performance, and operational success depend on multiple external factors, including:
- Marketing execution & meta ads performance
- Product quality & pricing strategy
- Business operations & delivery fulfillment
- Customer service & market demand
- Note: Pacifik does not guarantee specific sales, order counts, revenue, or business performance unless explicitly agreed under a separate written business growth agreement.
Pacifik reserves the right to improve, modify, upgrade, or update platform policies, infrastructure, support structures, and operational processes in order to improve system stability, scalability, security, and service quality.