Pacifik Platform Subscription provides continuous access to our technology ecosystem. The subscription is required to maintain:
Application Infrastructure
- ✓Customer Application Access
- ✓Merchant Platform Access
- ✓Cloud Infrastructure
- ✓Database Management
- ✓Server Operations
Platform Maintenance
- ✓Security Improvements
- ✓Performance Optimization
- ✓System Stability Updates
- ✓Technology Compatibility Updates
- ✓Platform Improvements
Pacifik Platform is a SaaS service. Subscription provides usage access and continuous maintenance, not software ownership.
Pacifik provides a structured bug reporting system through Merchant App. To report an issue, clients must provide:
- Issue Title
- Detailed Description
- Screen Recording
- Required Screenshots
- Steps to reproduce the issue
Critical Platform Issues
Examples:
- Application unavailable
- Major order processing failure
- Payment system failure
- Critical server issues
Standard Bug Fixes
Included under active subscription.
Timeline: 15–30 working daysIncludes:
- Existing feature errors
- Technical issues
- Stability improvements
Priority Technical Review
For businesses requiring faster technical review.
Timeline: 3–5 working daysIncludes:
- Priority review
- Priority testing queue
- Faster development scheduling
Additional charges may apply. Priority review does not include:
- New features
- Workflow changes
- Custom development
The following are not considered bugs:
- New feature requests
- UI redesign requests
- Business workflow changes
- Additional modules
- Custom reports
- Third-party integrations
These services require separate quotation.
Operational services are separate from platform subscription. Available services:
Product & Catalog Services
Includes:
- Product adding
- Bulk catalog preparation
- Product image management
- Category setup
Creative Services
Includes:
- Banner designing
- Category image designing
- Promotional creatives
- Marketing materials
Agent Support Services
Dedicated assistance for businesses requiring additional help. Includes:
- Onboarding support
- Store setup guidance
- Store customization assistance
- Operational guidance
Pacifik Growth Services help businesses improve their digital presence. Includes:
- Marketing strategy
- Meta Ads assistance
- Campaign planning
- Customer acquisition support
- Business growth consultation
Growth results depend on:
- Market demand
- Product quality
- Pricing
- Business execution
- Advertisement performance
Pacifik does not guarantee fixed sales, orders, or revenue unless separately agreed.
Pacifik provides optional assistance for:
- Business registration
- Compliance guidance
- Business setup assistance
Government charges and third-party charges are separate.
Standard subscription does not include continuous dedicated WhatsApp/call support. Support will be managed through structured request systems to improve:
- Tracking
- Response quality
- Resolution process
Dedicated support is available through Agent Support Plans.
An active subscription is required for:
- Platform access
- Cloud services
- Maintenance
- Updates
Expired subscriptions may result in:
- Limited access
- Service suspension
- Support pause
Pacifik operates under SaaS licensing. Pacifik owns:
- Source code
- Technical infrastructure
- Platform architecture
Clients receive platform usage rights during an active subscription.
Pacifik may update policies, pricing, and service structures to improve:
- Platform quality
- Security
- Scalability
- Customer experience